Frequently Asked Questions
Should serum and toner be rinsed off after applying to the skin?
Serum and toner do not require rinsing after application to the skin.
I have a pimple/acne problem, what do you recommend?
You can use our AHA 10% + BHA 2% Exfoliating & Skin Tone Evening Facial Peeling, Niacinamide 10% + Zinc 1% Anti-Acne Pore Tightening Facial Serum, Niacinamide + Alpha Arbutin + Hyaluronic Acid + Ceramide-3 SPF 50 Sunscreen, Salicylic Acid 0.5% Niacinamide & Botanical Extracts Anti-Acne & Sebum Control Facial Cleanser, and Salicylic Acid 0.5% Niacinamide & Zinc PCA & Aloe Vera Anti-Acne & Sebum Control Purifying Toner products.
What is the expiration date of the products?
The shelf life of our products is 36 months; once opened, they should be consumed within 12 months.
I have dry skin, what do you recommend?
You can use our Vitamin C 10% Brightening Face Serum, Hyaluronic Acid 2% + Vit B5 Intense Hydrating Face Serum, and Intense Hydrating Cica Cream NMF + Centella Extract + Hyaluronic Acid products.
Do your products contain perfume (fragrance)?
When our products were first launched on the market, they contained fragrance (essence) in accordance with IFRA standards; however, in line with consumer requests and demands, they currently do not contain any fragrance (essence).
I have uneven skin tone; what do you recommend?
You can use our products: AHA 10% + BHA 2% Exfoliating & Skin Tone Equalizing Face Peeling, Vitamin C 10% Brightening Face Serum, Niacinamide + Alpha Arbutin, and Niacinamide + Alpha Arbutin + Hyaluronic Acid + Ceramide-3 SPF 50 Sunscreen.
From what age can your products be used?
Each product may have a different age range, so you can contact us for products suitable for your skin's needs.
Can pregnant and breastfeeding women use your products?
During pregnancy and breastfeeding, skin deterioration, blemishes, and acne may occur, especially due to changing hormone levels, and the skin may show more sensitive reactions than usual. Due to their potent ingredients, we do not recommend using our The NewLab AHA 10% + BHA 2% Revitalizing & Skin Tone Equalizing Face Peeling and Anti-Aging Face Retinol Serum Retinol 0.2% + Squalene 20% during pregnancy or breastfeeding, but you may consult your doctor.
Is the Anti-Acne and Blemish Tone-Equalizing SPF 30 BB Cream with Niacinamide + Alpha Arbutin only available in one shade?
Anti-Acne and Anti-Blemish Skin Tone Equalizing SPF 30 BB Cream with Niacinamide + Alpha Arbutin is a single-shade formula with skin tone evening properties.
Are your products suitable for use on underarm darkening?
You can use our Underarm Whitening Roll-On containing Arbutin, Niacinamide, and Licorice Root Extract for your underarm darkening.
Is your AHA 10% + BHA 2% Revitalizing & Skin Tone Equalizing Face Peeling suitable for daily use?
After cleansing your skin, apply gently to thoroughly dried skin, avoiding the eye area, as part of your nighttime routine, leave on for 10 minutes, and rinse with plenty of water. It is recommended to use it twice a week, with at least 3 days between applications. It is essential to use sunscreen the next day.
What products can be used for the eye area?
You can use our Caffeine 5% + Green Tea Brightening Eye Serum and 10% Argireline + Copper Peptide Anti-Wrinkle Face Serum products for your eye area.
Are your products water-based or oil-based?
We have various water-based and oil-based products.
Do your products have Ministry of Health registration?
All of our products are registered with the Ministry of Health's UTS (Product Tracking System). You can verify this by using our barcode numbers in the Cosmetic Product Listing section of the UTS system.
Does arbutin cause acne?
Since arbutin is a non-comedogenic active ingredient, it does not cause acne problems after use.
Does niacinamide cause acne?
Niacinamide does not cause acne problems due to its sebum-balancing and skin barrier-regulating effects.
Do your products cause pilling?
Our products are formulated to be pilling-resistant.
Why should I use toner?
Toner deeply cleanses pores after the skin has been purified with appropriate products, thus removing dead skin cells. It is recommended as part of a daily skincare routine to ensure the skin's flora is primed for the next application.
Do you test your products on animals during the production process?
Our products are not tested on animals during production. The fact that we do not conduct animal testing has been certified by PETA.
Do your products contain alcohol, paraben, or dyes?
Our products do not contain alcohol, parabens, perfume, dyes, silicone, mineral oil, and aluminum.
Why should sunscreen be used in the winter months?
UV rays from the sun, especially UVA, are effective throughout all four seasons and damage the skin. It is recommended to use sunscreen in all four seasons to protect the skin from the harmful effects of UV rays.
What should I do if I experience a problem with your products?
If you experience any issues with our products, you can contact us at info@thenewlab.com. We are here to assist you as soon as possible.
What are the Cancellation and Refund Policies?
If you have any issues with the products you have purchased, please contact us. For detailed information regarding our cancellation and refund policy, you can visit the 'Cancellation and Refund Conditions' page on our website.
Where can I find more information about the ingredients of the products?
To learn more about the ingredients of our products, you can check the description page for each product.
Do you provide shipping to all parts of Turkey?
Yes, we provide shipping throughout Turkey.
What is the correct order for applying skincare products?
Skincare routines can vary based on an individual's wishes and needs. The most comprehensive skincare steps are as follows: Cleanser, Toner, Serum, Moisturizer, and Sunscreen.
How do I create an account?
Welcome to the NewLab family. You can create an account from the top right corner of our website.
Are your products suitable for use after laser hair removal?
Since skin sensitivity may occur after laser hair removal, we recommend delaying the use of our products for up to 24 hours.
Where are your products manufactured?
All of our products are 100% domestically manufactured.
Are your products unisex?
All our products are suitable for use regardless of age and gender.
What are the storage conditions for the products?
We recommend that you store your products in a cool and dry place.
Couldn't you find the answer to the question?
You can contact us so that we can assist you; one of our Customer Service team members will get back to you as soon as possible. Please don't forget to include your order number (if applicable).
You can reach us at info@thenewlab.com.
